We understand that unexpected situations can arise and that you might need to adjust your plans. We have implemented a cancellation policy to ensure efficient management of our schedule while also providing flexibility for our clients. 

• Cancellation 48 Hours in Advance: We allow clients to cancel their appointments up to 48 hours in advance with no fee. We appreciate advance notice to accommodate other clients who may be in need of services.
• Cancellation Less Than 48 Hours in Advance: If a cancellation occurs less than 48 hours in advance, we will refund 50% of the scheduled service fee. This policy is in place to compensate for the time set aside for the appointment.
• No Call, No Show: If you miss your appointment without calling, you will not receive a refund. However, we encourage clients to reach out in case of unavoidable circumstances so that we can best accommodate their needs.

To streamline the scheduling process and minimize no-show cancellations, we utilize Acuity Scheduling. This platform allows clients to agree to our cancellation policy upon booking, ensuring clear communication and understanding of our terms.