We understand that unexpected situations may arise, and plans may need to be adjusted. We have implemented a cancellation policy to ensure efficient management of our schedule while also providing flexibility for our clients.
- Cancellation 48 Hours in Advance: We allow clients to cancel their appointments up to 48 hours in advance with no fee. We appreciate advance notice to accommodate other clients who may be in need of services.
- Cancellation Less Than 48 Hours in Advance: If a cancellation occurs less than 48 hours in advance, we will refund 50% of the scheduled service fee. This policy is in place to compensate for the time set aside for the appointment.
- No Call, No Show: In the event of a no call, no show, there will be no refund issued. However, we encourage clients to reach out in case of unavoidable circumstances so that we can best accommodate their needs.
To streamline the scheduling process and minimize no-show cancellations, we utilize Acuity Scheduling. This platform allows clients to agree to our cancellation policy upon booking, ensuring clear communication and understanding of our terms.
We value the commitment of our clients and aim to uphold a respectful and transparent relationship regarding our services and appointments.